A PASSION FOR PUBLIC SERVICE
With nearly a decade of experience as an emergency telecommunicator, I bring a deep commitment to public safety and a passion for service-driven technology. My career has been guided by a strong sense of purpose—leveraging technical solutions to support critical infrastructure and help keep communities safe. I’m driven by the belief that behind every system and screen, there are lives being protected.
2024 - CURRENT
CITY OF CLEVELAND
SYSTEMS ANALYST
Oversee, manage, and audit a fleet of 3,000+ city devices. Implement and oversee Division of Police sUAS program. Work with community partners and business owners to integrate private security devices. Partner with cross-functional teams within the Division of Public Safety to ensure the continuous availability of mission-critical services.
2015 - 2024
CITY OF MACEDONIA
EMERGENCY TELECOMMUNICATOR / TRAINER
Provided routine and emergency services to more than 20,000 residents across four communities, ensuring consistent, high-quality support and rapid response. Designed and implemented a comprehensive training program to effectively onboard, train, and assess new hires, improving performance and consistency. Partnered with the OCJS Program Coordinator to audit UCR/OIBR data mapping, streamlining processes and reducing manual validation time by over 2 hours per week.